SHIPPING & RETURNS

 SHIPPING WITHIN US

 

Cart Total        Shipping Cost*     

 

** Rates Are Calculated Before Discounts **

 

Up to $7          $5.00

 

$7-$20             $7.00  

 

$20-$45           $9.00

 

$45-$75           $11.00

 

$75-$99           $13.00

 

$99-$125         $15.00

 

$125+              FREE CONTINENTAL USA ONLY (all other boundaries in the U.S. may require additional fees for shipping)

 

*some items may incur additional fee or be excluded from free shipping due to size and weight.

 

MILITARY ADDRESS: Most of the time we are able to ship to APO, AE, etc address' for no additional charge. However, at our discretion we reserve the right to cancel an order or ask the customer to pay the shipping difference for large, oversized, or additionally expensed USPS shipments. As we cannot ship Fedex to military address'. Customer is also welcome to opt out of the shipping to a military address if a physical US address is provided for no additional charge.

 

If you need your package OVERNIGHTED please make a note at checkout in the message box. We will be in touch with additional cost which you will be responsible for if you want to upgrade.

 

MISSING/DELAYED PACKAGES: Per the USPS you cannot file a claim for missing/delayed packages until the package has been missing/delayed for 15 days. Please reach out to the USPS for assistance at 1-800-ASK-USPS. If insurance is not purchased at checkout as a shipping option, we are not responsible for lost/delayed packages.

 

CANADA SHIPPING

 

We currently ship Internationally to Canada. You do not pay for shipping at checkout. It will reflect a $0 for shipping with the following note: 

 

Shipping is not free to Canada. You will be invoiced for the exact shipping cost to your location after purchase. This invoice will come to your email on file with payment. By clicking this shipping option you agree to these terms. Cancelled orders may be charged a restocking fee.

 

 We will invoice you for your shipping after your order has been placed on our website (we pull the order and calculate your shipping fee based on weight/package. We will then contact you with an invoice for the remaining balance owed before your order will ship out. This will come as a PayPal invoice to your email on file with your order. You can pay this invoice by PayPal or credit card.

 

SHIPMENT POLICY

 

If you require help with your package please call the USPS at 1-800-ASK-USPS and supply your tracking number. Your package has left our possession and we no longer have access/control over it and cannot assist you with any questions.

 

Please give the carrier adequate time to deliver your package to you. Per USPS policies nothing can be done unless your package has been delayed/missing for the following time frame:

 

 

 First Class Mail: 14 days

 

Priority Mail: 15 days

 

 

 

In our experience most packages deliver before these time frames. If however your package has still not arrived and it is past these the said days above, please see the following:

 

We ship your package to the address you provide at checkout. We are not responsible for undelivered packages due to customer error. If this is your case, please reach back out to us for assistance however you as the customer will be responsible for reshipment fees. If such orders are cancelled due to customer error, we will apply a restocking fee & the original shipping fees will not be refunded.

 

 Once a package leaves our facility and is handed off to the USPS we no longer service the package. With a very large volume of packages leaving our shop, we no longer handle USPS claims unless insurance has been purchased. 

 

 

 RETURN POLICY

 

Texas Vinyl Dispensary allows up to 5 days upon delivery of order to report any defective, damaged, or missing product(s) for support in resolution. Any requests after 5 days of delivery will be denied. We do not offer item returns, only exchanges, customer would pay all shipping costs.  

 

TERMS & CONDITIONS SHOWN AND YOU MUST AGREE TO DURING CHECKOUT:

 

 By submitting your order, you agree to the following:
-This order cannot be modified and/or added to past this point. Please review the order before you finalize. Thank you for your cooperation! If you do request to cancel and we are able to do so, we reserve the right to charge a restocking fee.
-We allows up to 5 days upon delivery of order to report any defective, damaged, or missing product(s). Any requests after 5 days of delivery will be denied. You must log into your account to initiate this report under returns.
Texas Vinyl Dispensary reserves the rights to request photo documentation before further proceedings of claims.
-We make no claims to the warranty of any of the products we sell. As many factors can affect said materials when users apply other materials such as heat, pressure, solutions, etc. We always recommend a test before applying to any material/surface. We do not process claims on items that have been personalized with vinyls, or altered in anyway.

 

 

In Store Pickup – Round Rock, TX

 

We have a retail store located at 1320 N Interstate 35 Round Rock, TX 78681. You can order online and then choose "In Store Pickup " as your shipping method at checkout. You will not be charged for shipping and we will send you an email when it is ready to pick up.

 

** Orders placed by 2 PM CST M-F will be ready the same day, after 2 PM may not be available until the next business day. We will send an email when it is ready to pick up. **

 

Standard Shipping - U.S. orders only

 

Orders placed with this method will be shipped by the carrier of our choosing.  

 

*** Delivery times are only an estimate and are not guaranteed.  Customs could cause a delivery delay of several weeks***

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